CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. Excess volatility increases risk further. Be cautious. Past performance is not an indication of future results.
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Ask with the inputs attached

Which figure can be confirmed, and which one you have to work out — Pakistan

«Why is this number what it is» is the commonest question a beginner has, and the commonest one to get a useless answer to — because the message arrives without the inputs that produced the number. Two sortings fix that before anything is sent.

First sorting: is the figure a lookup or an output? A lookup — units per lot, the leverage figure, a step size, an overnight line — can be confirmed by Exness support, available 24/7 through the app and the client area. An output — a reservation, a running result, a size — is computed from lookups you already have, so the answer is a sum rather than a reply. Second sorting: whichever it is, the message has to carry the symbol, the size and the figure exactly as printed.

Two kinds of number, two destinations

The figureLookup or output?Who settles it
Units in one lot for a symbolLookupThe specification window; support can confirm it
The leverage figure on the accountLookupAccount details; support can confirm it
The overnight charge for a symbolLookupThe specification, quoted per side
Amount held aside by a positionOutputArithmetic on the two lookups above
Money per point at your sizeOutputUnits × step of price
The size you should placeNeitherYour own decision, then a division

Rows four and five are why so many questions come back as a method: the desk cannot know what you typed, and the figure only exists once your inputs are in it. Compute those two before writing to anyone.

How to write a question about a number

  1. Name the symbol and the size

    Without those two, no figure on a ticket can be reproduced by anybody, including you tomorrow.

  2. Quote the figure exactly as printed

    Including its currency and its decimals. «About eleven dollars» and «$11.00» lead to different conversations.

  3. Say what you expected, and why

    «I expected $1.10 because 1,000 units × 0.0001 × 11» turns a vague complaint into one checkable line. Nine times out of ten writing it out finds the slip before the message is sent.

Logins, passwords and account numbers stay out of every message; none of them is an input to any sum.

Send a question about a figure

Symbol and size first, then the number as printed, then what you expected.

This site is an independent guide, not a broker: it opens no accounts, holds no money and takes no documents. The form is not Exness support and cannot look inside anyone’s account.

Three things no reply can supply

  • The size you should trade. It comes from an amount only you can decide.
  • Where the stop belongs. Typed by you, taken as given by every formula.
  • What the price will do. Not a question about arithmetic at all.
The answer came back as a method, not a number. Why?

Because the number needed your inputs. A method travels; a computed figure belongs to one ticket.

Which questions go to the broker rather than here?

Anything inside the account — a login, a payment on its way, a verification step. Support is available 24/7.

Should I include my account number?

No. It is not an input to any calculation, and it does not belong in a message about arithmetic.

My reservation figure disagrees with my sum. What to send?

Symbol, size, price at the time, the leverage figure you used and the amount printed. That set is reproducible.

Can a desk tell me my money per point?

It can confirm the constants behind it; the figure itself depends on the size you type, so it is an output.

Nothing is open yet. Is the question still answerable?

Yes, if it is about a constant or a method. Say «no account yet» and the reply will point at a demo.

How long does a reply here take?

Every message is read and answered by email, usually within a day.

Can this site check a figure inside my account?

No. It holds no accounts and sees no balances; it can only work through the arithmetic with you.

Most figure questions are already worked out: the questions with the sums shown, the calculator, and the six slips that account for most mismatches.