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How to reach Exness support (24/7) — or ask the team here
Two kinds of questions, two places to ask. This page shows which route to use, so your question lands with someone who can actually answer it.
If your question is about your own account or your money — logging in, deposits, verification (the identity check Exness runs before real trading) — contact Exness support. It runs 24/7 inside the Exness Trade app and the personal area on the official website. If you simply want something explained more clearly, use the form below. The team behind this site reads every message and replies by email.
Ask the team behind this site
No account details needed — and please do not send any. A question and an email address to reply to are enough.
This form is run by the team behind this site — an independent Exness partner. It is not Exness support and has no access to anyone’s account.
Three ways to get help
Exness in-app support chat
Open the Exness Trade app, or log in to the personal area on the official website, and start a chat. Support is available 24/7, can see your account, and can fix real problems — logins, payments, verification.
Exness Help Centre
The help section of the official Exness website. Short articles answer common questions about accounts, platforms, and orders — useful when you want a quick answer without waiting for anyone.
This form
For learning questions. Send a message with the form above and the team behind this site replies by email with a plain-language answer.
Which route for what
- Your account, your money, verification, a login that fails — Exness support, in the app or the personal area. Only Exness can see an account, so only Exness can fix it.
- A word you don’t understand, a page on this site that is unclear, choosing between demo and real — the form on this page. The team behind this site answers learning questions in plain language.
- “What should I buy, and when?” — neither. Nobody on either route gives that kind of advice. Trading decisions stay with you, which is exactly why practice on a demo account matters.
Common questions about this page
Is this chat Exness?
No. This form belongs to an independent partner site, not to Exness. Messages go to the team behind this site. For anything about your own account or money, contact Exness support directly — it runs 24/7 in the Exness Trade app and the personal area.
What questions can the team answer?
Learning questions: what a term means, how a demo account works, what a page on this site is trying to say. The team cannot see accounts, cannot fix payment problems, and does not say what to buy or when to trade — no route on this page does.
New here and not sure what to ask yet? The step-by-step path on Start here walks through the whole beginner journey in order — many questions are already answered there.
Keep going
Common questions
Short, honest answers to the questions beginners keep asking — worth a look before sending the form.
Read the FAQAbout this site
What this site is, who it is for, and how the partnership with Exness works — spelled out plainly.
About this siteStart here
The whole beginner path in order: learn the words, practise on a demo account, then decide about real money.
See the path